I still haven't sent in the receipts to get compensation for all that, but I did get a reply to my second email to customer relations, and I'm much happier with this one. As jimworcs predicted, although they won't refund my $25 baggage fee, they did offer me a $150 voucher to use on a future flight. I'll likely use it, but I'll make sure it's on a trip when I don't have to check any bags at all.
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