Complaint: Customer Service Customer " we do not" Care at Con. Airlines
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  #7  
Old May 8, 2008, 6:11 AM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2007
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People do not stop and think about what we, as agents, have to endure, as airline employees. I would literally rather work at a farm, cleaning stalls, than to put up with the airlines, anymore. I have three weeks left, and I am counting it down, like the last day of school.

I wish more people understood how low airline wages are, and, as a result, the quality (or lack their of) of people that frequently get hired. I do care, and try to help passengers in every way I can, but many do not. But, what incentive is there? There is none. If an airline agent loses their job tomorrow, as I will be, in three weeks, I can get another job making as much, or more, in no time. This is why the threat of, "I'm not ever flying your airline again", and "I hope it goes out of business", doesn't mean anything to that agent. They could care less. Even senior agents do not make very good money. At the airline I work for, pay tops out at $16/hr, and that is after 10 years with the airline -- even they, making double a new hires pay, don't care, because they are bitter from dealing with this for 10 years, and not much to show for it.

Quote:
Originally Posted by Butch Cassidy Slept Here View Post
Chris:

Thanks for confirming what I had long suspected--that airline wages today (at least for those with low seniority) ARE comparable to Wal-Mart or McDonalds.
This is probably the source of a lot of the compaints US-based airlines get. If you pay a higher wage, you can afford to pick and choose who applies. Otherwise, you have to take whatever crawls through the door.

Lufthansa German Airlines posted a multi-million Euro profit this year--even with high fuel costs! And I seriously doubt that profit was achieved through $8.00 an hour help. In fact, if you look at Lufthansa fares, discounts are handed-out sparingly. Although, I guess that is why they have their discount unit--Condor Air.

I don't mean to rub salt into your wounds, but there is a family ranch down the road from me. And they're paying $9.00 an hour for someone to clean-out their stalls. That kind of **** is probably better than the stuff your dealing with now.