Complaint: Customer Service dumped by BA
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  #19  
Old Sep 14, 2010, 6:42 PM
niah niah is offline
 
Join Date: Aug 2010
Posts: 8
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My family were present when we checked and we asked BA if there was any additional charge and we were told NO.

Had we known, my family would have raised the funds for the extra.

I was asked for the money as we were about to board the plane. (this was wrong)

its the same as pricing an item for £5 and charging £55 at the till.

The advice i recieved was from a law centre in london. As far as i am aware these are laywers who give their spare time to enhance their knowledge. However there are senior laywers who will oversee the advice.