You know, it is common for Delta employees and occassionally others, to put forward the defence that "franchises" are not Delta. If the plane is painted in Delta colours and the ticket is purchased through Delta or their agents, to the customer, it is Delta.
If I go into McDonald's and order a BigMac, I expect to get the standard McDonald's service and a BigMac which conforms to the McDonald's standard. I could care less if the restaurant is directly owned and operated by McDonald's Corp or a franchisee. When I go in McDonald's, as far as I am concerned, I am in McDonalds period. The same applies to Delta.
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