I empathize with your frustration. Most "jilted" customers just want to be heard and want fairness. I tried to change my return trip destination from Ontario, CA to Palm Springs. The AA agent said the fare difference was over $500 plus the $75 change fee. I went to the Palm Springs airport website to see what other carriers I might take to get home. The site allowed me to book a new reservation. It was only $110 one way fare on American and the reservation I found was on the very same flight from Cedar Rapids to Dallas and then American Eagle Dallas to Palm Springs was the change. So, I found it myself for $110 but the Gold Desk couldn't find it for less than $500! Ive been flying for 10 years on American with over 350,000 miles and they simply do not care about my loyalty. I missed Gold this year for the first time since 1999 by 3,000 miles. I tried to use the credits in my upgrade account and I'm not eligible to upgrade nor will they refund or give me a credit. I'm done being loyal and will not be flying on AA and will not renew Admirals Club for the first time in a long time.
