Never fly Delta/KLM
I had booked a flight to Dubai on KLM website to depart on Aug 11th.Unfortunatley my dad was admitted to ICU on Aug 6th so had to change my flight.I phoned Delta and Klm and was advised that to change the flight there was a $200.00 penalty and the fare would be 1777.00 from 1366.00 that I had originally paid.The 200.00 would be refunded when I provided proof from the hopsital.When I pinted my tickets out on Sunday before departing I had been charged 3017.00.At the airport (cos by now all the offices were closed) the agent spent 2 hours trying to contact different depts and made notes as she said an error had been made and I should be refunded that amount.I was advised to speak to their offices in amsterdam and dubai which I did and then advised that I had to deal with Delta directly.Since then I have been in contact via email with them but to no avail.Their standard response is that no error was made.I am frustrated as had I been advised would have purchased a new ticket Any suggestions or ideas as how to proceed.I have contacted visa and informed that of this but have had to pay upfront.
Never fly Delta again-KLM used to be amazing until they joined with Delta.
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