EVA Air is arrogant...
Thank you for your reponse.
That's much faster than EVA Air!!
We are not celebrities, so they wouldn't bother to reply.
The "authorities" or "high-level officials" never talk to any of us...
We'll read EU rule 261 thoroughly, but I guess there's not much we can do...
I have written two letters and EVA Air doesn't care.
Thanks again.
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