Quote:
Originally Posted by The_Judge
I will agree that 2 change fees would be ridiculous and the 2nd should be waived. However, it is the customer's responsibility to follow the entry rules and have the proper documents. I agree with 1 change fee but the 2nd should be waived, imo.
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I don't work in the call center anymore, but if I got that call and the passenger explained the situation to me and was nice. I would waive the second one.