Delta has once again blown it. The only defense I can give the employee is that the airline does not in any way, shape or form give any training whatsoever on visa requirements or to read such a visa in a passport. In this case, it's clear (I looked it up on another source also) that no visa is needed and should have been very easy to understand for the agent so it appears she failed in your case too.
As far as complaining for your friend...that should be left for him/her to do.
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