Update - New correspondance. Seems like I am not getting any further:
Dear Ms. Kirby,
RE: Case Number 1478499
Thank you for writing and allowing me the opportunity to further review your concerns. On behalf of Delta Air Lines, I am genuinely sorry you were dissatisfied with my response.
I understand you feel I did not adequately address your concerns. I was happy to review your comments again to see if there was something I missed.
The gesture I extended was not meant to place a value on your experience; rather it was an attempt to make amends for your disappointment with our service. Also, the compensation provided to you and your husband is the maximum we provided in such circumstances.
Respectfully, additional considerations would not be due. While I certainly understand your wish to contact one of our senior officers, our Customer Care group has been designated to reply on their behalf. I am sorry to disappoint you, as I understand this is not the answer you were expecting.
Again, I apologize. Your support is important to us, and I thank you for your additional time and effort. We look forward to the privilege of serving your air travel needs again soon.
Sincerely,
Malcolm M. Pereira
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
Original Message Follows: ------------------------
Hello Malcolm,
While I appreciate your response, this offer of compensation is completely unacceptable to us.
While you can certainly allocate the initial error in Toronto to an ATC control issue, you can certainly not allocate the error regarding the tickets from Rome to Valencia to anything other than a direct error by a Delta employee, and this error alone cost us a full day of our trip.
Delta issued us tickets that were at no point valid tickets. You must
take responsibility for this portion at least.
I understand that further compensation may be out of your control, but I would ask to be put in touch with someone in a supervisory position so we may discuss this further.
I appreciate your quick response and look forward to further discussions with either you, or your supervisor.
Much appreciated,
Jennifer
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