[Grace]

I am writing to make a complaint about a customer service representative named Ahmed Yadav who i spoke with on the phone on the 30th of september after calling the number given on the U.S site. this customer service representative was rude and unclear and when i asked to speak with someone else who may be better able to help me he told me blatantly that he would not transfer my call to someone else because my reason for wanting to be transferred was deemed "not valid" by him.Upon hanging up and calling back, I spoke with another colleague of his called Fabian who actually hung up on me! Now i find this to be surprising and disappointing customer service from an airline such as virgin. Almost every single person i know flies frequently with virgin, as do my family and we all have done so for years. I dont know if this man has treated other Nigerian customers like this in the past and gotten away with it but i feel the need to have this issue addressed. I have not had any problems with virgin up till now and as a matter of fact have often enjoyed my experience and I'm not really willing to let one rude customer service operative drive me away, however, as a nigerian customer I am willing to begin a petition, start a facebook page, write to newspapers, put up the conversation on You tube, whatever it’s going to take to demand better customer assistance from Virgin Atlantic. Nigerians love Virgin, We need to know that Virgin values us back.