Complaint: Canceled / Delayed / Overbooked Long story, but I need advice
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  #5  
Old Oct 1, 2010, 11:14 AM
kirb20 kirb20 is offline
 
Join Date: Sep 2010
Posts: 13
Default Filing of the claim

thank you for that information, it was useful. I am still not sure if I have to address it to a specific individual though. Does it have to be marked to a specific person's attention? some of what I read indicates that it needs to be received by someone in a managerial role, or who is directly involved. I am not sure if I serve "Delta Airlines" if it will just get lost in the administrative offices and never make it to anyone who cares...