Filing of the claim
thank you for that information, it was useful. I am still not sure if I have to address it to a specific individual though. Does it have to be marked to a specific person's attention? some of what I read indicates that it needs to be received by someone in a managerial role, or who is directly involved. I am not sure if I serve "Delta Airlines" if it will just get lost in the administrative offices and never make it to anyone who cares...
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