Found various email addresses today for Continetal people and sent of a copy of the complaint and also a reminder to DOT and surprise, surprise a couple of emails arrived and also a telephone call this evening.
Guess what - no such policy would appear to exist and an apology for the poor attitude of the Flight Manager and the fact that we did not get a drink. If they have a word with him it may will prevent someone else having a bad experience.
Not sure however if they realise it is the principle of being treated in this manner which is the concern.
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