[Butch Cassidy Slept Here]

Chris:

Since we're talking about rude airline employees, can you give us any info about that Express Jet (Continental Express) flight attendant who threw a mother (Kate Penland), and her 5-year old boy, off the plane (Houston departure) because the kid wouldn't stop saying "bye, bye plane." Specifically, is that flight attendant still working for Continental Express/Continental?

I don't expect you to kill any reference you may be asking your current employer to provide, for another job.

Finally, I DO believe you when you say you try to give your best to customers. However, with regard to those border-line sociopathic colleagues of your's, I agree with the other posters here that no one will give THEM sympathy when they're out of work.

I agree there are a LOT of customers that can be jerks. Certainly, drunks, and those who are physically assaultive, deserve whatever they get. However, if one looks at media reports, there seem to be a larger number of customers who, when they complain, do not talk to a customer service staff member, but rather to law enforcement. Hence, US-based airlines have "outsourced" their customer service functions to the police!


TO E2664F:


About your problems using frequent flyer miles: I seriously doubt you would be making that 200K salary if you couldn't recognize people who BS, and con-games. It's time you, and others, recognize that, when it comes to free travel, frequent flyer miles are worth less than Confederate money!

If you belong to a "frequent stay" hotel program, I would try to see if you can transfer your miles to one of those programs. One-Pass miles CAN be transfered to some hotel programs. Or, if you travel on Continental a lot, buy a President's Club membership.