[bearyukon]

I had leftover money from a canceled ticket--totaling $280. Called Air Canada to make a new reservation, to use the voucher money. The first service person, after taking a lot of information, put me on hold to figure out the difference...and after a long hold, another person picked up and she didn't know why I was on the line. He apparently, it seemed, dropped the call.

So we started over from the beginning. Annoying, but not bad. The new ticket I wanted was $191...plenty far from the $280 I had. She informed me that there would be a $75 fee to change the ticket, and I said, cool--thinking I was still in the range of equity with the voucher dough.

Then, through a series of complicated math computations---involving taxes, etc, she found a cheap ticket--the 193, but wanted something closer to my original ticket (around 230) so tried to bump it up. I thought this weird, but didn't say anything. After her calculations, she said "Today, I will collect from you $104." I said--WHAT? How does a ticket at 193 subtracted from a voucher of 284 become a ticket suddenly worth $388???

She liked to yell over me, tell me to "pay attention" and that the problem was that I couldn't understand the math. She talked about the fee of $75, but that doesn't add up to an increase of $200! Even taxes wouldn't take that into consideration... since the original $284 was including the taxes I paid.

I have this sneaking suspicion that they outsourced their HOLD calls to another location outside of Canada, and that this overcharge is their fee for picking up the call...

I did not make the reservation. I asked for her manager. There are no managers, she said, on Saturday. "So I can't even talk to your manager?" She offered to connect me to a lead, but after 10 minutes of hold time, she came back on, and said that the number was busy. But that they would call me.

I immediately wrote to Air Canada customer service, explained the problem, and asked for either my money back, or the ticket I want. There's no way that I should have to pay so much for a ticket that's covered by that voucher. That $191 dollar ticket would end up costing me $388 bucks...

Any thoughts? Any other people treated this way?