Honestly, I am not aware of what happened to that flight attendant. The flight attendants are union, and I would imagine, if any action was taken, she grieved it. Ironically, we had one of the pilots, who was operating that flight, come through our station one day. Of course, he stuck up for the flight attendant.
I agree that there are a lot of bad agents out there, and as a result, there isn't a lot of sympathy, even toward ones who do try to help. You are correct about the police. At my station, anytime a delay, or cancellation occurs, or if it is late at night, and there is a long line, there will be 3-4 airport police, who start hovering around the counter.
The sad fact is, many of the airlines are vendoring out the customer service now, so that the people providing the customer service for airlines, do not actually work for that particular airline. For example, American Eagle, will be providing customer service, for Continental, at the airport I work at. Some airlines are vendoring out to companies, to provide their customer service ... and the company is not even an airline.
|