Air Transat did not respond to BBB's request too. Or if they did it was just an acknowelgement email. That is why it gave me no choice but to try CTA and TICO. When they were not able to help me - I filed a claim in small claims court.
Agreed, we ALL need to stand up to big companies...airlines or not. If no one stands up to them, they will continue to walk all over the little guys (us).
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