Dear Mr. Lavanian,
We’re very sorry to hear about the inconvenience you have faced with Etihad Airways.
I have looked into this for you, and can confirm that we have received your complaint, and an acknowledgement of this was sent to you.
This case is currently under investigation and we anticipate a reply to you within 24 hours.
Thank you for your patience and understanding.
Cazzi B … On behalf of Etihad Airways.
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