I have tried time and time again to speak with customer services departments at American Airlines, I have never got anywhere with any of them. Where does the buck stop. I have my own business, in fact my family has been in business since 1860.
Surely, everyone knows that customers' do not like to be lied to. My son's carry on bag was just taken and placed on a conveyor belt at Chicago O'Hare airport on 10/10/2010. Obviously, we protested as it was NOT bar-coded, we knew that it would not end up in Orlando, our final destination. The bag included duty free cigarettes, a white duty watch, some after eight mints, a warm and expensive white wool coat, the very worst thing that could have possibly have been in there was my son Adrian's gaming laptop, I believe an Mx11, he saved so hard for this, although it was in checked luggage at Heathrow, we had to repack our bags and he thought that he could play it on the domestic flight down to Orlando.
No-one at American Airlines can understand and no-one wants to know. This small hard carry on was simply picked off the floor by an Americam Airlines employee. I asked them to just stop the belt and return it. They just ignored me.
This is an extremely uncaring airline
