Realistically, I don't think they will reimburse you and it is probably not worth the effort of trying to make them. It will aggravate you and I can see no legal basis for a claim. These low cost/low service airlines are very poor at dealing with anything out of the ordinary.
One other point, it seems like you paid a lot for your calls to Montreal. You can buy international phone cards to make calls to the US and Canada for 1p per minute from Europe. Even if you spent 10 hours on the phone it should have cost no more than £6. It sounds like you made the mistake of calling from a hotel phone. That is never advisable!
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