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Just flew from Hou to moscow then sinapore on to manila. After numerous problems...audio not working on entertainment system(not fun on such a long flight), light not being able to be turned off above the seat, crying babies- after paying surcharge for a legroom seat, Gold Elite having the luggage split with priority tags... so it was necessary to wait for baggage and go through customs, running out of preferred meals twice, and to cap it off them NOT awarding the great number of miles the trip should have earned.

No where did they make it clear that it was Q class and mileage wouldn't award miles to another Star partner. Worse there was a button to click.. the cost would have been very little or not at all. Can not get customer service to help at all. THEY DON"T HAVE CUSTOMER SERVICE. Only a call center in India. I have detailed specifically what happened on their web site. Two weeks later no response. I am so frustrated. The lack of mileage for me and my gf will drop our elite status for next year... and lose us a great deal of miles. I was even willling to pay a higher class if there was an upfee.

If they won't resolve this in a reasonable way, I will never fly this airline again. I will be sure to warn everyone that this airline does not have both good customer service, or treat the customer in a fair and equitable way.