This is a classic example of transferring the problem from the airline to the customer. This passenger behaved in an exemplary fashion.. did not do anything to embarrass or make the obese lady uncomfortable. It is a pity Continental didn't do the same. This issue can be easily handled. Gate agents when checking in customers have a good indication of when a flight will be full. If it is unlikely to be full, they should block the middle seat of the obese person. It is is likely to be full or borderline, they should hand the person a letter explaining the company policy for people of "size". This outlines their options. It should not attempt to "gouge" the customer and charge and extortionate rate, but should state that they can either:
1. Purchase another seat, at the same price they paid for their original seat. This should be refunded if the flight is not full.
2. Rebook onto a later, less full flight, at no cost, if this is available
3. Decline to allow them to board if neither option is acceptable to the customer and offer a refund.
I am pretty large myself, and I think this is entirely fair. Southwest have a pretty good policy on this.
Under no circumstances should the airline require the passenger to raise the issue. It is unfair and unprofessional.
You were badly treated and Continental let you down. It most certainly is a delicate situation and instead of handling it professionally, they put the onus on you. Shame on them.
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