[visitwisconsin]

Treat people the way you would want to be treated, say you are sorry when you are wrong, don't keep people on hold for long periods of time, do what you say you are going to do, don't have add on charges, allow people to take earlier flights if there are openings without trying to make more money off them, have comfortable airline seats, keep the airplane in good repair, keep dogs off the airplane, offer cookies or something that isn't salty making you want more to drink, make sure the airplane has cool air while boarding and ask how a person would like the problem to be resolved, if you can't make the problem right refund the money or give a free flight, don't lie, always be fair and honest.