Unfortunately nothing has been resolved. Emirates has is stating that my claim was sent in too late and I never sent the appropriate documentation. All lies. My claim was "sent in late" only because they gave me the run around in hopes that they wouldn't have to pay me for my stolen items. Also, they ignored all my attempts to send them any claim!
I've filed a complaint with the BBB and have gone back and forth with Emirates at least three times to no avail. In my last correspondence with them, I told Emirates that I would be taking it upon myself to expose their rotten and underhanded customer service practices. Since then I have been trying.
Good luck to you and your father. They are a very nasty company that has no care for ethics and no idea what customer service is.
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