Complaint: Customer Service US Airway: Price Issues
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Old Nov 17, 2010, 2:56 PM
Kie Kie is offline
 
Join Date: Nov 2010
Posts: 5
Default US Airway: Price Issues

I purchased a round-trip flight from Philly to Atlanta & back for Jan. 2011. I did this purchase at 9:30am yesterday morning.

I ended up back on the ticket selling area at 1:30pm and now tickets were only $74 each!

I was ******. I emailed customer service & I also obtained the email address for the CEO of the airline.

I got a response back from customer service:

Thank you for contacting Customer Relations at US Airways. Mr. Parker has requested that Customer Relations respond in his behalf.
I apologize you feel these ticket prices were unreasonable and hope the following information will be helpful in understanding our approach to determine pricing.
For each flight, seats are made available at various fare levels based on historical demand and forecasted bookings. As seats sell, the lowest fares in a market may no longer be available, giving the appearance of a market being higher priced.
Because pricing is highly dynamic, we are unable to guarantee that a given fare will stay the same or always be available. We do, however, strive to provide good value to our passengers and remain price-competitive with our industry peers.
Ms. , we value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so.
Sincerely,

Rose Kass
Representative, Customer Relations
US Airways Corporate Office


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I'm sorry, how is this helpful? The ticket was actually CHEAPER later in the day AFTER I booked a seat on your flight.

This alone makes me know I won't be flying US Airway again, why would I? The only reason I did this time is because I didn't have too many options for GA on the date and times I need.

Seriously, did they even bother to read my email?