I am not sure if this will help, but I found this on Delta's web-site:
"Will the first or second bag policy apply to active U.S. Military personnel checking bags?
No. U.S. Military personnel on active duty with travel orders may check in 3 bags in Economy Class and up to 4 checked bags in First/Business on Delta aircraft or Delta Connection® carriers, at no additional charge. Each bag has a maximum weight of 70 lbs (32 kg) and size of 80 linear inches (203 cm)."
It sounds like they may only waive the fees for military personnel actually traveling on orders. The airlines I used to work for would waive bag fees if you showed a military I.D., whether on orders or not, however, Delta may not have that policy. If they do not, I do not know that there is much that you can do about it, except maybe continue to complain to them about it, as they are not obligated to waive bag fees for anyone. If you complain enough, you may eventually reach someone who will do something for you.
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