I gave Continental Airlines "We Care" one more opportunity to "care"...
First is part of my letter to them followed by their response. Bottom line... Fly someone else!
I would like to give you the opportunity to make this situation right and show that "we care" really applies to your customer service department. Giving $50 for a future flight with you doesn't make the situation right, isn't enough, fair or reasonable. Below is my first posting about your company's poor treatment of me during the flight and when I tried to resolve the problem with customer service. The first posting on the internet airline complaint site is mine, followed by others commenting on it. Your employees didn't do their job before or after the flight according to your own policy and also acted in the most unprofessional way by saying it was my job instead of theirs to raise the issue about another passenger, and if I wasn't happy I could have left! "A passenger should never have to raise the issue about another passenger, it unfair and unprofessional. It's your employees job not mine to take care of problems on the airplane when they see it and EVERYONE at the gate and airplane saw it. In fact the pilot even brought the lady her second tomato juice can. Doesn't that hit you as odd?" Ask yourself how would you like to be treated, would you be happy with a hard 13" seat with 4" of fat next to you and a $50 voucher for another flight? Would you like to have airline employees protect you from this happening on your future flights?
Thank you for contacting Continental Airlines. I apologize for the delay in responding.
I was sorry to read that you were unhappy with the gesture of good will sent to you by Ms. Reed. The Electronic Travel Certificate (ETC) was sent strictly as a gesture of good will because we do understand your frustration and inconvenience.
Your complaint was previously forwarded to the management personnel responsible for review and corrective action, and I am confident that the issue will be addressed with all involved.
While I again apologize for the frustration and inconvenience, I must decline your request for further good will.
Thank you again for choosing Continental Airlines. You are a valued customer and your business is appreciated.
Sincerely,
Wendy Harwood
Customer Care Manager
... Does anyone else find humor in their use of "good will", "we care", "valued customer", and "your business is appreciated"? Oh and "Customer Care Manager"
|