I am a Malaysian myself and I feel ashame of our own nation airline! How I wish I could agree with you. Maybe you are not aware of the people behind the airline and the reason why they are making losses every year, I also do not agree on your point of view on how big company reponds to the compaints they received. I personally worked in a MNC before and truly understand the importance of putting attention into small details, especially when you are in the service industry. IMHO.
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