ticket pricing/cookies
Last September I bought three tickets to SJU from the US AIRWAYS for the amount of $2,000.00.
A few weeks ago with a lot of time on my hands, did a search and realized United could sell me three tickets to SJU, using the sma dates and arrival times for only $1,200.00, an $800.00 difference!
What I did:
a) wrote the CEO, got a CS cursory letter.
b) sent an email to the DOT, got a response telling me that the DOT does not mediate this type of situations, but that they were placing my complaint in their trecord book. Two hours later I received an email from US Airways, 'berating' me for going to the DOT. I told them that at least they could give me an upgrade. Got another 'tough luck' response from the airline.
I think that the airlines drop a cookie when you first check their sites for seat availability and fare comparison. The next time you show up for the real deal, they seem to have you by 'the cojones'. I think the Federal Government should take a more proactive role regarding AIRLINE PRICING. After all, the Airlines, use public facilities to conduct their business.
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