Complaint: Check-in / Boarding Gate Agent Abuse & Slander
View Single Post
  #10  
Old Nov 30, 2010, 3:50 PM
HoustonFlyer HoustonFlyer is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Nov 2010
Posts: 84
Default

Stevicus, you need to remember that the agent did not actually call the police. It may well have been that someone realized that the situation was under control and there was no need to call in the police. At least give them credit for that and not go on and on about how wrong it is to have called the police. For a passenger to grab something out of an agent's hand is most inappropriate to say the least even if it is too trivial for the police to deal with.

The fact that the agent "asked" him to give up those seats does not mean that he is entitled as of right to exit row seats. In fact if when the flight attendant comes around and looks at who is in those seats, she can make a final decision that they can't be allowed to occupy it. If a person is unable to understand English, he can be asked to leave that seat. If he appears unable to open the door, he can be asked to leave. If he appears uncooperative, he can be asked to leave the seat.

Airline employees are trained to "ask" even if eventually they can pull rank and demand. If a passenger is in the wrong seat, the FA must "ask" him to give up the seat and show him to his correct assigned seat, and say "Thank you very much" when the passenger complies, even if the FA could have demanded it. So nothing turns on your point that the OP was asked to give up the seat.

Last edited by HoustonFlyer; Nov 30, 2010 at 3:54 PM.