Funny how an AA employee replied to my post
Cortney,
You should get proper training in your jobs and stop your BS. If the cut off time is indeed 40 minutes in SFO, then why I was told in SF that the cut off time was 60 minutes? That followed by and email from one of your types saying that the 60 minutes is to comply with TSA regs..... They latest email from your own firm says that the cut off time was 30 minutes. Your own on-board magazine says that the cut off time is 15 minutes. I have no idea why you and the other AA reps keep mentioning the baggage deal repeatedly even though I have said that I had no baggage. It must be a canned response approved by AA, your employer.
You could at least keep your your BS consistent. The lesson I learned is that AA does what it can to bump passengers and play games and then spin around trying to justify the overbooking.
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