Alaska are not usually too bad, customer service wise. I think if you send a letter, explaining the circumstances and enclosing copies of the tickets and death certificates, you may be able to get a credit.
Your initial letter should not be too critical. They will always initially apply the rules.. the test will be if they show some compassion when you provide evidence of the true circumstances.
Houstonflyer... the Thanksgiving spirit didn't last very long.. such compassion!!
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