I read somewhere on this website when making your complaints to Delta or any other airline to also complain to the US DOT and to mention this in your correspondence to the airline.
Well, don't know if this made a difference or not but since my complaint on airlinecomplaints.org, to Delta and to the DOT, I have been contacted by two separate Delta representatives and had my checked baggage fee refunded. One of these mentioned the complaint to the DOT.
It wasn't a big win but it was all I asked for.
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