Quote:
Originally Posted by Survivor
Exerpt from BA conditions of purchase for a £34 fare:
Changes
Time/date changes permitted at any time before each flight departure for a change fee of £ 60 or an upgrade fee of £ 60 plus any difference in fare. Changes subject to availability. Fees apply per ticket
If you want to cancel your flight
There are no refunds except for any government & airport taxes
The principal is no different!
|
Survivor, the "principal" is completely different.
I will repeat that a merchant cannot impose on a customer something it has not made clear. When the consumer goes to court, any misapprehension on his part will be resolved in his favour unless the merchant can show that it has made its position clear and the customer knew or ought to have known the position. British Airways is here making something clear about the non-refundability of a certain ticket.
In the OP's case, he got a refund and it matters not whether it is a paper voucher or an electronic credit. When he went on the phone to try to use it the agent appeared to acknowledge that he had a credit. The airline is not allowed to use any kind of mathematical gymnastics to say a $280 credit is not worth $280 unless it can show that this was made clear to the customer either directly or on its website.
Can you show that the "jist" of the math is posted somewhere accessible to the customer, e.g. on the AC website?