I have been specific to CO and have never been rude in any verbal or written correspondence with them. However I really feel that crew need to learn that although the customer isn't always right and that yes customers can be a real pain in the bum at times, that crew plays a vital role in making or breaking a flight experience. Does civility really hurt these days, is it too hard to get a passenger a cup of water, or explain to a passenger why there are no pillows etc. Manner work both ways and unfortunately the CO crew I have come across seem lack both manners and civility. So no not a whine and not pointless.
|