My wife sister had terminal cancer. She booked a flight to NY from Atlanta using frequent Flier miles. Her sister passed away before the flight. When we went to cancel the flight and redeposit the miles we were charged $150. We were told that to not be charged the fee we would have to give Delta the orginal death certificate. Who could ask the husband for a death certificate for 150 dollar refund. I told delta I'll give them the hospital name, a copy of the obit etc. Is this any way to treat Platimium members.
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