Surveyor I didn't know you had to thank me for staying with the discussion, but nevertheless you're very welcome.
Some cheap hotels do refund or not charge your card if you give sufficent notice of your cancelation. And for those that don't it's not necessarily unfair as the hotel must be able to plan and they may be turning away reservations because of your own reservation.
But what is unfair comes from this line you quoted from AC's website
Quote:
Originally Posted by Survivor
... the value of the unused ticket can be applied within a one year period from date of issue .... If the fare for the new journey is lower, any residual amount will be forfeited.
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The ordinary man in the street will not necessarily interpret this as you have so as to cause the OP to be charged an additional $101 when he is putting an unused ticket for $284 to buy a ticket of $191.
I myself would interpret it and so did the OP, as he can tender the value of the unused ticket towards whatever he has to pay for the new ticket, and then if he does not use the entire value, he will forfeit the difference. In this way he will add the change fee and the additional taxes to the $191 and if it is less than the $284 the difference which is minimal will be forfeited.
You on the other hand are interpreting it to mean that you deduct the $191 from the value of the unused ticket of $284 and tell the customer he loses the difference of $93, and then say to him, now you pay the $75 change fee plus any additional taxes. If you are pocketing his $93, there is no reason why the change fee and additional taxes cannot come from that, and the words on the website can be interpreted to allow it.
The words on which you rely are not necessarily interpreted as you are attempting to and since it is AC's website, any unfair interpretation is resolved in favor of the consumer.