The hotels was a bad example - but the sentiment unfortunately is similar to how a lot of businesses impose refund restrictions. I agree not everyone interprets it the same and we are working extremely hard towards finding a solution that fits into the corporate technology to give all credit where it is due. Until that happens the 'forfeit' aspect remains in the rules. Itemizing the value ensure we are not diminishing it more than necessary and I don't know how many times I have told customers even though you see a cheap rate online I am going to keep the purchase at its original value or talking someone into holding it until they will get the full value out of it. Somedays - it just doesn't work!! The impact is a loss of 39 not 93 because we salvage previous tax - but it is still a loss all the same!
Last edited by Survivor; Dec 7, 2010 at 10:15 PM.
Reason: finish thought
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