[A Peña]

I had my flight scheduled for 4:25 on flight 598 on the Saturday after the Thanksgiving holiday with destine to San Antonio , TX . I left my brothers house 3 hours before the flight left to make sure I would be there on time. But due to traffic, I got the airport an hour before my flight left. Immediately I got in line to board the plane, but there was no one there to help me. I went around asking where the staff for AA was and an employee from the airport went to look for them but they did not find anyone. He then directed me to the help desk where they connected me by phone with an AA staff person. This person told me that I would no longer be able to board the plane because I had arrived late, in an arrogant tone of voice. She was not helpful and was very rude. She went on to tell me that since I missed my flight I would have pay Sunday’s rate which was $348 and pay a $150 fee because I did not board the plane, that I was scheduled to be on and it came to sum of $550. I explained to her that due to traffic I was not able to arrive any sooner and I told her that if they where not going to let me board they should at least reimburse my flight. I ended up having to buy another ticket from another airline that cost me $120 plus tax. Due to this experience with AA I would never recommend AA to anyone and I will no longer be flying with them.