Complaint: Check-in / Boarding Lufthansa sucks
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  #1  
Old Dec 10, 2010, 8:21 AM
Clemens Clemens is offline
 
Join Date: Dec 2010
Posts: 3
Angry Lufthansa sucks

I was refused a seat despite having a re-confirmed return leg for LH flight from HCMC(Saigon) to Bangkok on 21.Nov. 2010. If you had a similar experience you may want to send an official complaint, to Luftfahrt-Bundesamt http://www.lba.de regarding infringement of air/passenger regulations. As for me, I will never book a Lufthansa (and due to poor previous experiences I may add Air France) flight – the concept of customer care seems frightening and alien to this company. Posted by a frequent (800+ flights so far) flyer.