as far as the complaint about customs and security, thats US custom law as stated above. whenever you come in internationally and have a connecting flight you must pick up your bags, and recheck them, go through security and customs...not much spirit can do here. your only complaint is the baggage. airlines want to charge for bags, fine with me i'll pay it...however (even as an airline employee) I think that if you paid the fee, and your bags dont turn up the passenger should be reimbursed for the baggage fee of that leg. its not fair that you paid for a service and didn't recieve it. hope your bag turns up soon
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