My son spent a weeks salary to come home on leave from Ft. Bragg over veterans day.
Us Airways
from Fayetteville to Denver was GREAT. They waived the bag charge for his one bag and thanked him for his service.
Delta
, on the return trip was rude, and disrespectful. When asked if she would waive the bag fee for the flight, agent Laura Houston in Denver said soldiers were taking advantage of that so no. Only troops on orders can have bag fees waived, not soldiers on leave. Another agent said they can use their discretion, if they feel sorry for the soldier they can waive the fee. I told her that was not discretionary, it was in fact DISCRIMINATORY. So, business class and first class don't pay bag fees but the kids that are serving our country must pay.
Now for the rest of the story. When my son got back to Ft. Bragg his bag was not on the flight. The tracking info said it did not leave Denver. I believe agent Laura Houston intentionally lost the bag.
His bag was never found. Now he has had to spend over $1000 to replace uniforms, running shoes, medication, etc... Delta says it will pay for the loss but till they do that I have had to transfer money into his account so he can eat.
C'Mon Delta. You can support our troops better than that!