She has clear rights under EU directive 261. She is entitled to compensation and she may be able to ask for re-routing on another route, if the delay is unreasonable. However, there is no way to exercise these rights without waiting in the queue. Everyone ahead of her in the queue also have rights. You can also call the Lufthansa call centre and try and rebook her that way whilst she waits in the queue. This would not affect your rights and you may get through before her, and get her re-ticketed.
|