I think their reply is excellent.. it does address the issue and seeks to demonstate that they took the concerns seriously, addressed them with the employee and their line managers, will monitor the situation to make sure their is no repetition. You have no evidence, and neither do they, that racism was involved. You suspect it was... and you may be right..but equally you may be wrong. Their well crafted reply indicates they are aware and will monitor the situation.
I cannot think what else they could have done in this situation. Which of your concerns were not addressed?
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