[Alley]

I had a phone conversation with Richard, who is a supervisor on December 17, 2010. With the TSA information required, they had the dates of birth for everyone who boarded in the family boarding call. I asked them to match the dates of birth against the order that they boarded in. I was assured that they would investigate it in that manner.

Today I got another email saying they would not be investigating further and they are closing their investigation. I've never seen a gate agent stop boarding and walk around and pick out people to board early. It was a hard thing to watch and all I asked was for it to be looked into.

I felt like Southwest didn't take my complaint seriously and that is why I posted it online today. People may say race didn't play a part in what happened but it was hard to watch other 11 year olds board when we were left standing in line.