[larryau]

Everything must be their way or the highway, If they do something wrong - you don't even get a sorry or an apology.

Originally Posted by Zetmandu

Ok, Ill admit right up front some of this issue is my fault, but then what Continental does after that is just play greedy and stupid.

I missed the outgoing portion of a flight, no didn't call to cancel or rebook (my fault in this), but my reasoning was because they charge $150.00 to just rebook a flight (Southwest doesn't do this by the way) why bother to pay that charge since I was going to be able to get to my destination another way anyway, but wanted the return part of trip available. So a few days later when I try to check my reservation, I find out that because I didnt make the outgoing leg of the trip, they just automatically cancel my return portion.

So in the end, they get my money for the whole trip, never have to take me anywhere or back from anywhere and they get the full fare, no refund, no nothing, just take the money and run and the only explanation I get from them is "this is our policy". OK, ill agree its their policy, but their policy sucks and only serves to stick it to the customer once again in any way they can and we cant do one thing about it!!

I even asked the CSR what common sense this policy made and she could only stick to her company line of "its our policy"...well change your policy Continental because its a really really bad one. It would of cost them nothing to just let the reservation continue for the return leg of the trip and they would of still not been out one dime, but this way, they just get all the money for doing absolutely nothing. Completely outrageous if you ask me because even if I had of called to cancel, the $150.00 change fee would of been almost as much as the whole ticket was anyway, so they have you and they know it. Go Southwest from now on, because number one they dont charge this stupid change fee which only serves to put money in their pockets at the expense of the paying public