We had a similar problem connecting from a Swiss flight from Newark to Madrid. We were whisked away to our connecting flight in time -we made it, our bags did not. It has been a nightmare trying to get through to Madrid lost and found as well as Zurich. Our routing was not changed, all they had to do was put it on the next flight to Madrid but there is absolutely no information from the airline (we were flying in Business class, to make matters worse!)
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