Continental shut down its customer care center after cancelling my flight
I am one of travellers stuck because of snow blizzard .
1) My flight for tuesday was cancelled although the airport is open.
2) Continental never informed me about the cancellation
Biggest Problem though
1) After cancelling flights in this disasster, they shut down the customer care center and put a tape stating that due to call olume they could not take calls. 10 hrs non stop 4 of us tried to place the call getting same message and then call would be cut off. The least they could have done is take customer calls
2) They rescheduled me wrongly to travel to Frankfurt instead of Denver so my travel agent wouldn't cancel my ticket. Otherwise there were options available to me which I could have exercised and taken maybe a flight of my choice from a different airport in washington or philadelphia
|