Dear Airlinecomplaint.org user:
Here is the survey for those who would like to see it before contacting me by email
mishandledbaggageresearch@yahoo.com When you answer the survey, I will need as much accurate information as you can give. The size if this survey is 64.5Kb and the allowed for the site is 19.5Kb; that is the reason, we must use the email I created to receive the surveys.
Thanks for your answers before hand. Please, respond the following questioner and email it or send the copy of the airline claim you did (minus personal information) to the following email
mishandledbaggageresearch@yahoo.com
1. Occupation: __________________________________________________ _____
2. Gender: Male ____ Female _ ___ Age _____
Type of Claim: Your luggage was (Mark with an X only what applies to you):
Damage ____ Delay ____ Lost ____ Pilferage (Missing a content) _____
4. Did you file a claim form with the Airline? Yes _____ No _____
5. What airline was responsible to receive the claim? _________________________
6. Are you a member of the airline miles program for the airline you identified at question number 5? Yes_____ No _____
7. Did you by any kind of Travel Insurance Yes______ No _____
8. Include Your Complete Itinerary
From(City State, Country)
To (From(City State, Country)
Airline
Flight
Date
Time
. Time, provide the exact time, and indicate if AM or PM
Did the flight depart On time ______? , Late ______?
Number of Pieces checked ______
Mark only what applies to you:
Number of pieces and weight: Damaged ______, Weight _______Lbs and/or
Number of pieces and weight: Delayed _______, Weight _______Lbs and/or
Number of pieces and weight: Lost _______, Weight _______Lbs and/or
Number of pieces and weight : Pilferaged ______, Weight _______Lbs
Did you pay excess baggage Yes _____ No ______
Where did you check the luggage Curbside _____, Airport counter _____, departure gate____
Other, Explain __________________________________________________ ______________________
How long time prior to the flight did you arrive to the airport approximately? ______ Hours
Where did you last see the luggage? __________________________________________________ ____
Did the baggage clear customs? Yes_____ No ______ Not Apply ______
Was the airline notified of loss immediately? Yes _____ No ______
Date and time of the notification __________________________________________________ _______, What office? __________________________________________________ ____________________
Was the notification done in person ____ by phone ____ Fax ____ email _______ Other (Explain) __________________________________________________ _____________________
Was the claim notified to other airlines? Yes _____ No ______ Not sure _____
If the claim was not reported immediately, what was the reason for delay? __________________________________________________ __________________________________
Was excess valuation purchased at time of check in? Yes ____ No _____
Have you or any member of your household filed another baggage claim with any airline in the past 3 years? Yes _____ No ______
Additional Comments:
__________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ _________________________
9. Baggage Description
Did you place a particular mark on your luggage to make it look different from the others?
Yes ____ No _____
If answer to the above question is Yes, How did you mark your luggage to make it look different?:
10. Please, provide the follow information as accurate as you can
Type of Luggage
Color
Brand
Material
Date Purchased
Original cost
Do you have a Receipt
11. Description of contents
Quantity
Article
Color
Material
Brand
Date Purchased
Original Price US$
Do you have a
Receipt