Thank you Jeff Smisek - Continental takes away customers rights.
it must be you, as you are covering the company's butt. the story of what happened does not stop at the end of my 1st note - but in reply to your comment.
1) everyone was offered to get off the plane between 12:45 and 1:40 (approx times), so people (including the person who wanted off after the de-icing) took advantage of this - all returned & plane backed out and went on to be de-iced.
2) at 4 o'clock when we deplaned - EVERY Outbound FLIGHT at Newark, not some but Every Outbound Flight had been cancelled! Apparently the only ones not to know were the gate agents.
3) Continental knew after the plane was de-iced that nothing was flying out, there were some flights coming in. So what you are telling me is that they were betting that there may be some very slight chance that one flight out of 100's that were cancelled might have a pilot on an incoming flight that had the time available to fly this craft to Orange County? sorry, if you want me to believe that then there will be two of us who are wrong.
So now we're home where we started and we need to insure that we actually have rec'd credit for both of these fares. After 3 days of calling, found out that the agent at the gate in Newark only requested refund of the outbound flight and that continental expected us to be on the return flight (not sure of how they think we'd get from Newark to Southern California), it has taken several calls - being put on hold for 30-45 minutes each time to fix this issue.
My point in this, is that as rude as Continental was with taking away the rights of everyone on the plane for one - they compounded the problem by making us wait an additional 3 hours and 45 minutes after announcing the the plane was returning to the gate and then made us fight to get our monies returned. What kind of business is Jeff Smisek and his group running - monkey business?? Maybe we should nominate him for ape of the year.
Jeff there are other airlines we can fly - in fact a couple of them are coming into your hub in Newark - I say we all vote with our feet and stop flying Continental or United whenever possible.
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